Overview
Quality Assurance Specialist - Customer Operations
Location: On-site in Milton Keynes (Monday-Friday, 9-5)
Pay: £14.53 per hour
Job Type: Temporary (until 31st December 2025, with potential to extend into 2026)
Responsibilities
* Review customer journeys across New Business, Customer Services, Collections, and Resolutions.
* Provide oversight to ensure adherence to regulations and internal quality standards.
* Analyse data and interactions to spot risks, trends, and opportunities for improvement.
* Work closely with internal teams and outsourced partners to drive quality.
* Deliver constructive feedback and support calibrations to align QA frameworks.
Qualifications
* Experience in a QA or compliance role within a regulated environment.
* Strong knowledge of FCA requirements and quality frameworks.
* Excellent communication, coaching, and stakeholder management skills.
* Analytical mindset with experience using Excel and reporting tools.
* A proactive, driven approach with a passion for continuous improvement.
What’s On Offer
* A competitive hourly rate of £14.53.
* A chance to work in a high-profile QA role where your input makes a difference.
* A collaborative, supportive environment with strong development potential.
* Contract security until December 2025, with strong potential to extend into 2026.
Ready to Apply?
Send your CV today. Step into a role where your expertise shapes quality, compliance, and customer success.
Job Details
Job Title: Quality Analyst
Company: Manpower
Location: Milton Keynes, Buckinghamshire
Sector: Customer Services
Contract: Temporary
Hours: Full Time
Posted: Sep 1st 2025
Closes: Oct 2nd 2025
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