Job Description
Process & Systems Improvement Manager
Hybrid working (minimum 2 days in the office)
Full-time, 37.5 hours per week (Monday–Friday)
To £50,000 per annum + benefits + bonus scheme
We’re looking for a Process & Systems Improvement Manager to join a growing IT Projects function, playing a key role in driving operational excellence across the business. This is a fantastic opportunity for someone who thrives on improving processes, embedding change, and leading teams in a collaborative, cross-functional environment.
The Role
You’ll partner closely with operational teams to understand customer journeys, data flows, and business processes, acting as a subject matter expert for systems and process improvement. You’ll lead a team responsible for delivering change into the business, ensuring processes are efficient, well-documented, and aligned with wider strategic goals.
This role combines people leadership, business analysis, and continuous improvement, with a strong focus on delivering tangible operational benefits.
Key Responsibilities
•Lead and manage a team, setting standards, driving performance, and ensuring delivery against objectives
•Act as a business partner to operational teams, owning and shaping their change roadmap
•Map and maintain customer journeys, data flows, and end-to-end processes
•Identify inefficiencies and drive continuous improvement initiatives across systems and processes
•Oversee the delivery of change, including testing, defect management, and hypercare support
•Develop and maintain process documentation, Local Work Instructions (LWIs), and training materials
•Deliver training and support adoption of new systems and processes across the business
•Manage a change backlog, prioritising and delivering enhancements in collaboration with stakeholders
•Facilitate workshops and local change forums to capture and refine improvement opportunities
•Work closely with Business Analysts and technical teams to define As-Is and To-Be processes
•Act as a subject matter expert on operational processes, systems, and data journeys
What We’re Looking For
•Proven experience in process improvement, business analysis, or operational change roles
•Strong understanding of end-to-end business processes and customer journeys
•Experience leading teams and managing performance
•Ability to work across technical and non-technical stakeholders, translating requirements into solutions
•Experience delivering change, including testing, training, and implementation support
•Strong analytical mindset with the ability to identify inefficiencies and optimise processes
•Familiarity with Agile or Waterfall delivery environments
•Excellent communication and stakeholder engagement skills
Why Apply?
•Opportunity to shape and mature a growing process improvement function
•High visibility role working across multiple business areas
•Blend of strategic and hands-on delivery responsibilities
•Collaborative, forward-thinking environment focused on continuous improvement
If you’re passionate about driving change, improving processes, and leading teams to deliver real business impact, we’d love to hear from you.