Job Description What will you do? As our next Front Office Team Leader, you will: Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Takes into account and anticipates guests' needs Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution Conveys the hotel image Assist in growing ALL program membership Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department Keeps track of the standard of services delivered, based on guest comments and quality audits Other duties assigned by management Who are we looking for? If the above seems like a good challenge to you, or the next step in your career; here is then what you should bring with you: A solid background in customer service is essential, a previous experience in hotels is always welcomed Proven leadership skills and experience A creative, can-do attitude, with the ability to think outside of the box. A bubbly and sociable personality