UK | Remote (Warehouse visits required) | £38-45kJoin a cutting-edge logistics technology company transforming how e-commerce businesses scale globally. This role combines strategic logistics coordination with advanced platform management, perfect for professionals who excel at the intersection of technology, logistics and customer success.About UsWe are a fast-growing logistics technology company headquartered in Hong Kong, operating across Australia, Australia, New Zealand, Japan, Canada, The Netherlands, United States, Hong Kong and United Kingdom. Our proprietary cloud-based platform delivers complete end-to-end logistics solutions—from inbound receiving and storage through pick-pack operations, shipping, and last-mile delivery—enabling e-commerce businesses to scale seamlessly across international markets.We specialise in managing complex logistics operations for leading brands, leveraging our smart technology platform to deliver customised solutions. With teams across 8 global locations working seamlessly across time zones, we've built a flexible, technology-first culture that adapts to the dynamic e-commerce landscape.Key ObjectivesLogistics Operations ExcellenceAnalyze and optimize end-to-end logistics workflows using our platform's data and analyticsTroubleshoot complex fulfillment challenges across multiple warehouses and carriersMonitor inventory accuracy, shipping performance, and delivery metrics to ensure operational efficiencyIdentify bottlenecks in the supply chain and implement technology-driven solutionsTechnical Platform ManagementMaster our logistics platform to extract insights and drive operational improvementsConfigure platform settings to meet specific client logistics requirementsGenerate and interpret performance reports to guide strategic decisionsCollaborate with tech teams to enhance platform functionality based on operational needsClient Partnership & EducationTranslate complex logistics data into actionable recommendations for clientsGuide clients through platform capabilities to maximize their operational efficiencyConduct platform training sessions and create technical documentationProactively identify opportunities to optimize client supply chains using our technologyTeam Development & Process InnovationMentor team members on both logistics best practices and platform utilizationDevelop standard operating procedures that leverage our technology stackLead cross-functional initiatives to improve system integrations and workflowsChampion continuous improvement through data-driven decision makingWhat You BringEssential RequirementsLogistics expertise: Previous experience in logistics/fulfillment operationsTechnical proficiency: Strong aptitude with warehouse management systems (WMS) and logistics platformsCustomer focus: Proven success in client-facing roles within logistics/e-commerceEducation: University degreeCommunication: Excellent English skills with ability to explain technical concepts clearlyHighly ValuedInternational shipping or cross-border logistics experienceExperience with SaaS platforms or tech-enabled servicesData analysis and reporting skillsCall center or high-volume customer service backgroundExperience with API integrations or technical troubleshootingMandarin language skills (desired but not required)Key CompetenciesProblem-solving mindset: Ability to think critically and resolve complex logistics challengesTech adaptability: Comfortable learning new platforms and technologies quicklyProcess orientation: Analytical approach to improving workflows and efficiencyMulti-tasking excellence: Manage competing priorities in a fast-paced environmentGlobal perspective: Understanding of international logistics and time zone coordinationWhy Join Us?Be part of a rapidly growing logistics tech company transforming global e-commerceWork with cutting-edge technology and innovative solutionsCollaborate with a diverse, international team across 8 locationsEnjoy flexible hybrid working arrangementsOpportunity for international travel and global exposureContinuous learning and development in logistics technologyLocation & Working ArrangementThis is an independent contractor role. It is a Remote role based in the UK with required warehouse visits. International travel may be required occasionally.