We’re hiring an IT Manager to lead and scale our IT operations across a globally distributed, remote-first team. This is a strategic hire to take ownership of IT security, infrastructure, automation and support - removing friction and enabling productivity at scale.
What You'll Own
1. Infrastructure & Operations
* Administer our Google Workspace domain, ensuring system integrity and user access.
* Implement and manage a licensing solution for all software.
* Optimise device procurement and implement and maintain MDM, reducing long-term leasing costs, and ensuring control of hardware.
2. Security & Compliance
* Enforce cybersecurity best practices (e.g. SSO, MFA, IAM).
* Ensure compliance with GDPR, ISO 27001 and other standards.
* Conduct regular security audits and risk assessments.
3. Automation & Efficiency
* Automate key workflows (onboarding/offboarding, access).
* Introduce an ITSM tool to manage and triage support requests (e.g. Jira or Notion).
* Drive cost-efficiency in cloud and SaaS.
4. Support & Service Management
* Provide responsive tech support across time zones.
* Track and improve IT service performance metrics.
* Deliver a frictionless employee onboarding/offboarding experience.
5. Software & Access Management
* Implement and manage SSO integrations across systems.
* Maintain real-time visibility over access and license usage.
* Regularly audit permissions to reduce risk.
6. Business Continuity
* Create and maintain disaster recovery and backup plans.
* Ensure 24/7 access continuity for all business-critical tools.
7. Vendor Management
* Oversee all SaaS, cloud and IT vendors.
* Evaluate new technologies that align with business growth and budget.
What Success Looks Like
Seamless IT experience – employees onboarded and offboarded swiftly.
Zero compliance risk – complete control over user access and system integrity.
Smart spend – clear ROI on every tool, no wastage in licensing or hardware.
Security-first culture – IAM, MFA, MDM and SSO/Google oauth embedded in operations.
Resilient systems – fast recovery and continued service during outages or incidents
Ideal Candidate Profile
* 5+ years in IT management or systems administration, ideally in a remote-first SaaS environment.
* Expert in Google Workspace, including hands-on automation using API’s.
* Proven experience with MDM, SSO, IAM and device lifecycle management.
* Strong understanding of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2).
* Experience with automating IT workflows and deploying ITSM tools.
* Skilled at troubleshooting, vendor negotiation, and supporting global teams.
* Clear communicator with strong stakeholder management skills.
Benefits & Perks
Salary - We hire across 34+ countries. We determine salaries based on Geographic Location, Seniority, Interview Performance, and Market Rates using leading compensation benchmarking tools.
100% Remote - In a fully digital world, work from anywhere you want!
Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm).
Tools - a dedicated work laptop + any accessories you need to do your best work.
Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle!
Personal Development - £2,500 training budget to acquire certifications, books and more.
Company Retreat - an annual company retreat, fully paid for by us!
Health Insurance - if you're in a country that doesn't have public health care.
Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements.
401k / Pension - TryHackMe makes it easy to save money for your retirement.
Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.
Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends!
Our Hiring Process:
* Stage 1: Screening interview with Talent team
* Stage 2: Hiring Manager Interview
* Stage 3: Take home task based interview
* Stage 4: Founders interview
Please note that, at this time, we are unable to provide sponsorship
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