Private Healthcare Account Manager Private Health Insurance Hybrid – Home based £35,000 Please note you must have Private Health Insurance Experience to be considered for this role. An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension. Working closely with clients to deeply understand their needs, enabling you to develop solutions that are truly best-in-class. My client has the expertise required to solve even the most complex challenges. Their entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for their clients. As today's diverse workforce have different motivations and lifestyles, there's no one-size-fits-all option. A good benefits strategy begins by balancing the needs of the business, its people and budget. It's about digging into the detail and creating a plan that suits our clients' aspirations, then finding the most cost-effective ways to accomplish them. Role Responsibilities: Scheme Administration: You will be providing administration and analytical support to consultants and clients to ensure that their healthcare and risk schemes are administered in an accurate and timely manner. This role sits within the Client Service team, and you will work with consultants to support on a portfolio of clients. This will include a variety of tasks including but not limited to: Complete work for scheme renewals or market reviews in line with clients' requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production. Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this. These can include queries in relation to medical underwriting, claims, healthcare membership changes and ad hoc requests. Monitor insurers' performance on behalf of clients and challenge insurer at higher level to resolve any issues. Update all internal systems as per process ensuring we remain compliant. Ownership of delivery of tasks and proactively manage your workload Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities. Provide peer review support as necessary. Policy, Process and Procedures: You follow process and best practice that is relevant to your role and compliant with business policy. You constructively suggest process improvements to deliver workable solutions. You challenge wider processes in a collaborative way to enable and drive improvements to service whilst ensuring compliance. Client Focus and Relationships: You build strong internal, client and provider relationships based on respect and aligned to our core values. You will provide exceptional client experience to enable cross and upselling opportunities with our clients, ultimately forging long lasting relationships resulting in high retention levels. You will work closely with all internal stakeholders within the business to ensure that we collaboratively meet our clients' expectations. Market Knowledge & Technology You stay up to date and proactively seek to broaden your market knowledge and understanding of key trends. You understand the need for accurate client data in the systems including contacts, existing portfolios, markets, and partners. You understand the scope and advantage of our technology platforms and how this supports our client's business needs. You embrace Technology to deliver outstanding client solutions. Role Requirements: Good understanding of all Group Risk and Healthcare products in the current market. Good understanding of industry regulations, compliance requirements and technical specifications. Good understanding of the Employee Benefits sector and its associated products. Experience in customer / client delivery. Experience of working with an Employee Benefits Consultancy or with an Insurance Provider is essential. CII qualified, this is preferred but not essential. The business will support you in working towards this.