About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them work better with our services.
In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage the entire order process from inquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with repeat customers. You’ll need to think quickly and use your initiative to ensure we deliver the best customer experience and continuously improve our service.
This is a fantastic opportunity for individuals with customer service experience, ideally within the industry, who want to see the tangible impact of their work in a hands-on, operational, service-focused environment.
What we offer: You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You
If you join us, we’ll equip you with everything needed for success. We’ll discuss your training, personal development, and career aspirations to support your growth.
To succeed as a Customer Service Advisor, you should have the following skills and behaviors:
* Proven experience in a customer service role, handling inbound order and sales inquiries, successfully completing transactions and satisfying customers.
* Experience in developing product knowledge and a desire to understand our product range and business.
* Exceptional communication skills, including negotiation and influencing, with the ability to build relationships internally and externally.
* Good judgment and initiative to make decisions aligned with company policies and pricing.
* A supportive, collaborative team player.
* Flexible and adaptable, able to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy.
* A commitment to continuous improvement, actively suggesting and implementing process enhancements.
* Proficiency in MS Office and enthusiasm for learning new IT systems.
About Us
Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn challenges into solutions, making the impossible possible.
Our people are our greatest asset. We are committed to diversity, inclusion, and providing equal opportunities. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services.
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