Job Title: Customer Service supervisor Location: Abingdon- OX14 1DY Type: Nov 26 Work mode: Onsite Pay rate: £40k-45k The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience. Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach. This job description will be reviewed periodically and is subject to change by management. Responsibilities: Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction Monitoring and evaluating phone and email interactions to ensure a high quality of service Logging, investigating and resolving customer service issues and complaints as needed Managing day to day contact with third...