Job Description
Job Overview
A fantastic opportunity has become available for a Concierge Receptionist to join our clients site in Horsham, a global asset management firm, for a 6 month Maternity cover.
As part of our Reception Concierge team, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience.
Hours: Monday to Friday with various shift patterns between 8am - 6pm as required
Key Responsibilities
1. Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office
2. Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary
3. Day to day responsibility of SLAs and service delivery
4. Acts as the site liaison for the services delivered on site
5. Responsible for keeping up to date and trained in all concierge reception processes
6. Managing and taking ownership of the client Reception area and Client meeting rooms
7. Managing the Switchboard and FM helpdesk, supporting as a key user and training other staff to supp...