We are seeking a motivated, compassionate, and well-organised Receptionist/Clerical Officer to join our Mental Health & Learning Disabilities (MH&LD) Community Mental Health Team, based at Hafan Hedd, Newcastle Emlyn.
This is an exciting opportunity to play a key role in supporting the delivery of high-quality Mental Health care, to adults in our local community. You will be the first point of contact for service users, carers, professionals and partner agencies - helping to ensure an approachable, welcoming, and efficient service.
An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is crucial.
The successful individual will need to be a team player, with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems (Microsoft Office packages and databases etc) is essential.
The applicants will be required to have a flexible approach towards the needs of the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our Services Are Provided In
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.
Interviews will be held on 12/03/2026
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