IT Support Analyst Liverpool -Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: Handling support queries via phone, email, and Service Manager Troubleshooting and resolving IT issues across desktops, laptops, servers and software Installing, configuring and repairing Windows 10 devices and client applications Supporting users with access, applications, printing and network services Managing network storage, LAN/WAN-related tasks and escalating where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support Skills: Strong communication skills (phone and written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 Good understanding of IT security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.