Salary: £25,000 - 33,000 per year Requirements: We are looking for an individual with a minimum of 2 years of experience in a similar IT support or helpdesk role, specifically within a Managed Service Provider (MSP) environment. You should possess strong technical knowledge of Windows environments and Office 365, as well as a basic understanding of networking concepts (routers, switches, VPNs, etc.). Excellent communication skills and a customer-focused approach are essential. We value organization, reliability, and proactivity in our team members. A full UK driving license and transport are essential, and this requirement is non-negotiable. Desirable qualifications include relevant IT certifications (CompTIA, Microsoft, ITIL, etc.) and previous experience mentoring or training junior team members. Responsibilities: In this role, I will expect you to provide 1st and 2nd Line technical support to both our customers and internal users. You will troubleshoot and resolve issues related to hardware, software, and networking, escalating complex issues when necessary and following them up to resolution. Mentoring and supporting junior staff, including apprentices, will also be part of your responsibilities. Maintaining accurate documentation of tickets, systems, and procedures, as well as supporting the continuous improvement of our IT systems and processes, will be crucial tasks. Technologies: Hardware Support ITIL Office 365 Windows More: This is a fantastic opportunity to join a well-established Managed Service Provider based in Rochdale. We are known for delivering high-quality IT support and solutions to a diverse client base. As we continue to grow, we are seeking an experienced Helpdesk/Desktop Technician to enhance our internal support function. This position is perfect for someone who enjoys variety in their work, values mentoring junior colleagues, and is dedicated to providing outstanding customer service. If you are looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career. We offer a working schedule of 40 hours per week, Monday to Friday, with a salary range of £25,000 to £33,000 depending on experience. Our benefits package includes 22 days of holiday plus bank holidays, private healthcare, a pension scheme, training and development, and a friendly, supportive team culture. last updated 4 week of 2026