We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our CIO team drives innovation and ensures technology infrastructure supports our goals. We nurture a culture of collaboration, creativity, and continuous improvement. The CIO team plays a crucial role in enhancing digital presence and customer engagement across a wide customer base.
What you will be doing:
* Partner with Product and Digital leadership to shape options, validate feasibility and ensure decisions are rooted in user, business and technical insight.
* Own end‑to‑end discovery and analysis, breaking down high‑level ideas into meaningful requirements and framing clear problem statements for digital initiatives.
* Turn strategy into delivery by collaborating with architects, UX/UI designers, product owners and engineering teams to develop practical, scalable digital solutions.
* Influence programme direction by managing scope, prioritisation, sequencing, risks, dependencies and integration points across complex digital portfolios.
* Build and develop a high‑performing BA community, coaching BAs, maintaining analysis standards, supporting recruitment and onboarding, and championing continuous improvement.
* Embed a data‑driven, user‑centred mindset using design thinking and experimentation to ensure solutions are measurable, insight‑led and focused on user value.
What we’re looking for:
* Extensive digital business analyst experience across all phases of the software delivery lifecycle.
* Strong analytical and problem‑solving skills and a methodical, curious mindset.
* Excellent written and verbal communication, able to simplify complex concepts for diverse audiences.
* Confident leader and coach with experience developing and supporting BA teams (around ten BAs).
* Effectiveness at influencing senior stakeholders, especially in ambiguous or high‑pressure situations.
* Experience in Agile (SAFe or similar) and comfortable with traditional delivery methods.
* Calm, outcome‑focused approach, maintaining stability when challenges arise.
* Familiarity with backlog management tools such as Jira or Octane and knowledge of digital platforms or app‑based journeys.
* High learning agility, staying current with emerging tools and industry trends and sharing knowledge with the BA community.
What we offer:
* Attractive salary based on experience, car allowance and a competitive bonus scheme.
* Flexible and hybrid working arrangements.
* Physical wellbeing support through a healthcare cash plan.
* Financial wellbeing benefits, including life assurance cover, income protection, a pension contribution match of up to 10% and an award‑winning benefits package with discounts and cashback.
* Inclusive and equitable working environment – we welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation or family status. Reasonable adjustments are available during the recruitment process.
* Robust reference checks, including credit and criminal record checks.
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