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Quality analyst - property

Thame
Lightfoots Solicitors
Quality analyst
Posted: 4h ago
Offer description

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Lightfoots Solicitors has been at the heart of the community in Thame for 170 years. With five offices across Oxfordshire and Buckinghamshire, Lightfoots is proud of its unrivalled reputation of excellence for all our services.

We are looking for a Quality and Compliance Analyst who will be responsible for ensuring that conveyancing processes across all property departments comply with legal and regulatory requirements as well as specific lender requirements and that quality standards are maintained.

The role involves auditing, monitoring, systems and process review, reporting on risk and compliance, as well as providing training to staff and liaising with various members of the Lightfoots’ team. Conducting regular file reviews of property matters to ensure adherence to legal and regulatory frameworks and the Firm's PCPs, as well as specific lender requirements.

Key Responsibilities


* Implementing and maintaining quality assurance processes and procedures to minimise risk and ensure high standards of service as well as enforcing our core values.
* Identifying areas of risk and non-compliance and reporting on these with recommendations for remediation.
* Identifying opportunities for consistent quality improvement and liaising with stakeholders to implement system and process changes.
* Investigating and assisting in the resolution of client complaints.
* Providing training to staff and offering guidance on resolving quality and risk issues.
* Keeping abreast of changes in legislation and regulatory frameworks, as well as specific lender requirements.

What We’re Looking For

* A qualified Conveyancer with at least 5 years PQE.
* Strong understanding of property processes, including residential, BTL, and bridging finance, and relevant legal requirements.
* Excellent attention to detail and organisational skills.
* Ability to analyse data and identify areas for improvement.
* Strong communication and interpersonal skills.
* Understanding of risk management principles.
* Ability to work independently and work with all levels of including partners and management.
* Honesty and integrity.

Why work for Lightfoots Solicitors?

Our staff are our greatest asset and we work hard to provide a culture where you can thrive and enjoy a fantastic career. We provide a range of benefits to support you in and outside of the workplace.

Firstly, you will enjoy enhanced annual leave in addition to bank holidays, an enhanced pension scheme, alongside a competitive salary.

For your health

BUPA Private Medical Insurance (after a qualifying period), Healthcare cash plan for your everyday healthcare expenses for you and your dependents, access to a 24/7 GP service, Employee Assessment Programme, company sick pay, free flu vaccinations, and more.

For your wellbeing

Discounted gym memberships, fruit in all offices, paid volunteer days, Wellbeing and awareness events across the year.

Your wellbeing and mental health is our highest priority at Lightfoots, which is why we have 9 qualified Mental Health First Aiders across the firm to provide confidential support.

For you and your family

We provide an option to use your own sickness entitlement if a dependent is unwell and needs your care. We also provide enhanced Maternity, Adoption and Paternity leave alongside many more family friendly policies. Generous discounts on legal services.

For your career

We offer Significant learning and development opportunities alongside a structured appraisal process, sponsored training for qualifications, networking opportunities and access to 100s of webinars and training activities.

For your belonging

We have an active Social committee, Charity Committee, Wellbeing Committee and an ESG committee. We actively encourage new joiners to take an active part in a committee if it is an area of interest.

We have firm organised events throughout the year including quarterly socials, breakfast briefings, book club and lots more…….

If you think this role is perfect for you (or nearly perfect, we would still like to hear from you) please apply or if you would simply like to find out more you can contact our recruitment team on recruitment@lightfoots.co.uk.

As a Disability Confident employer, we promote diversity and provide equal opportunities for all individuals. We prioritise inclusivity and ensure we have a supportive and accessible workplace for those with disabilities. If you require any adjustments to be able to attend an interview please do let us know.

Recruitment decisions are made on fair and objective criteria.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Quality Assurance
* Industries

Law Practice

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