Salary: £29,000 - 55,000 per year Requirements: Strong experience with Microsoft Azure and VMware virtualisation technologies Expertise in Windows server administration, and HPE hardware In-depth knowledge of networking, storage, and infrastructure management Expertise in troubleshooting and resolving complex technical issues Familiarity with ITIL practices and service management Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or similar are highly desirable Flexible to travel across the region and participate in a 1-in-4 week on-call rota Responsibilities: Provide 3rd line ICT support across a range of hardware, applications, networks, and enterprise systems, resolving complex technical issues Develop, maintain, and update technical documentation, including system configurations, network mappings, and operational processes Collaborate with third-party suppliers and service providers to ensure incidents and requests are resolved in line with agreed SLAs and service standards Support infrastructure lifecycle management, including system upgrades, maintenance, and capacity planning to ensure service resilience and performance Operate within ITIL frameworks and best-practice processes, ensuring compliance with organisational policies and service management standards Participate in a 24/7 on-call duty rota following an initial period of training and competency assessment Technologies: AWS Architect Azure Hardware ICT Support ITIL Network Security VMware Windows Cloud DevOps More: At Telent, we empower our Engineering Team to innovate and drive common solutions, working closely with technical experts to make a significant impact. As a Senior ICT Engineer, you will help maintain the stability, performance, and security of our blue-light emergency services customers ICT environments. This hybrid role requires you to be on-site at our Liverpool office 2 days a week and involve travel to various customer sites. We offer a career where you can develop, learn new skills, and contribute to critical infrastructure while enjoying a culture that values diversity and inclusivity, along with competitive benefits such as a company car, generous holiday policies, and a range of family-friendly initiatives. last updated 12 week of 2026