Job Title: Head of Membership Experience
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Location: Full-time - Hybrid – London based Office (3 days per week in office, 2 days WFH)
Benefits: Competitive salary, excellent benefits package
Salary: £55,000 - £65,000 per annum (dependent on experience)
Contract: Permanent, Full-time
Are you passionate about designing exceptional membership experiences? Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty.
Key Responsibilities:
Lead Member Experience Design : Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences.
Strategy & Vision : Develop the long-term strategy for membership experience, working closely with internal teams to align on goals and objectives.
Lifecycle & Communications : Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage.
Community Management : Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities.
Data-Driven Decision Making : Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention.
What We’re Looking For:
Experience in Membership or Customer-Focused Organisations : Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members.
Service & Experience Design Expertise : Strong knowledge of user research, journey mapping, prototyping, and digital engagement.
Leadership : Experience managing and motivating cross-functional teams and influencing senior stakeholders.
Analytical Mindset : Ability to use data to uncover pain points, measure success, and drive improvements.
Excellent Communicator : Strong written and verbal communication skills with the ability to translate complex ideas to diverse audiences.
Why Our Client? Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.
If you’re ready to lead the charge in transforming the membership experience, apply today!
Apply today or get in touch for a confidential conversation.