Receptionist – The Old Bell Hotel, Malmesbury
£12.21 – £13.20 per hour + tips
Full-time (40 hours per week), in person
Join our friendly team at The Old Bell Hotel – England's oldest hotel – and be the welcoming face for our guests.
Responsibilities
* Respond to guest requests in a timely, friendly and efficient manner
* Ensure knowledge of the hotel and opening times for all areas
* Check guests in and out of the hotel in a friendly manner
* Provide an excellent service to all guests throughout the hotel
* Ensure guest satisfaction throughout their stay
* Booking guests in over the phone and in person for a stay
* Be confident, reliable and work well as part of a team
* Take payments for guests stays
* Ensure the reception and surrounding areas are clean and presentable
* Assist with administrative and clerical tasks as needed
* Other duties as assigned.
What we are looking for:
* To have a genuine and warm approach, with stand out people skills
* Good communication skills, and level of English – both written and spoken
* Proficient in Microsoft Office Suite and other necessary computer programs
* Ability to maintain a positive, friendly attitude even under pressure
* Excellent organizational and multitasking skills
* Professional attitude and appearance
* Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills
* Free/discounted food
* Staff discounts
* Tips on top of hourly pay
Bring your energy, reliability, and passion for service—and we'll give you the chance to shine in a supportive, historic setting.
Apply now to start your hospitality journey with us
Job Type: Full-time
Pay: £12.21-£13.20 per hour
Work Location: In person