A rewarding opportunity has become available within the Housing Register team on a temporary basis as a Housing Register Officerat East Lindsey District Council.
Every day is different – you will never be bored. You will be part of a small team across two Councils who manage applications for social housing (housing register) and the advertisement of vacant social homes (allocations).
Rehousing is rarely the only issue, and your team would need to provide advice or signpost and refer applicants to other services such as debt advice, substance misuse and housing standards. You will often identify safeguarding concerns which will require an appropriate response. The Councils receive over one hundred applications each week and the team assess whether each applicant meets the criteria to join the register and for those that do, award an appropriate level of priority to the application as per the housing allocation scheme.
Some applicants might struggle to make an application and will require advice and support which could be over the telephone, in their home or at a housing surgery. Your team advertise social homes on behalf of housing associations, enabling housing applicants to express an interest in suitable properties. The verified shortlist of applicants would then be provided to the housing associations who would offer the property to the suitable applicant.
To be successful in this role you need to be able to cope with conflicting demands and able to calmly and empathetically respond to customers who require social housing. This would include people who are at risk of homelessness, vulnerable, suffering from abuse or living in unsuitable accommodation so great communication skills are key.
We are looking for a personable individual with excellent communication skills who can engage with a diverse range of audiences. The ideal candidate will thrive both independently and within a team environment. Previous experience working with vulnerable people is an advantage.
There will be a requirement to travel across the district for home visits, attendance in the office for meetings on the occasion etc so you will be required to organise travel when required.
If you are passionate about making a difference, have strong interpersonal skills, and can work autonomously as well as collaboratively, we encourage you to apply.
This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1stOctober 2021.
BENEFITS:We offer excellent terms and conditions of employment including:
* Local Government Pension Scheme, 23.8% employer contribution
* Generous annual leave scheme +option to buy more
* Employee Assistance Programme
* Employee Benefits Platform including retail, holiday, and leisure discounts
* Cycle to work scheme*
* Flu Jabs
* Free Eye Test voucher
* Flexible Working Policy
* Agile Working Policy*
* Car Mileage reimbursement*
* Long service recognition
* Excellent career progression and training opportunities
*Certain restrictions may apply
We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
ABOUT US:Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
If you would be interested in this role and require further information, please contact Kerry James on 01507 613125 or Jason Oxby on 01507 613120.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Job Profile
Job Profile document
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