Main Purpose of the Role:
The waiter/ress's role is to uplift the dining experience for customers. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and delivering and taking payment of the bill.
Benefits:
* Discounted food on and off shift
* WSET Courses provided to provide recognised qualifications in Wine
* Progression possibilities in a growing company
* Tips - Shared equally paid via TRONC (circa £7-10k per annum)
Key Accountability:
* To keep the restaurant clean and welcoming for guests.
* Serving customers needs from greeting, point of order, supply of food and drink through to payment.
* Engaging with customers within the restaurant and providing excellent customer service.
* Assessing guest needs and making suggestions using their extensive and detailed product knowledge and to upsell to premium products.
* Take accurate food and drinks orders, using a POS ordering software, order slips.
* Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
* Prepare bills and process payments for customers.
* Arrange table settings and maintain a tidy dining area.
* Comply with all health, safety and hygiene standards and policies.
Key Skills, Knowledge, Qualifications or Experience:
Essential
* Customer service experience
* Effective communicator
* Effective time management and organisation skills
* Attentiveness and patience for customers
* Ability to multi-serve
* Able to work in a standing position for long periods
* Be able to reach and bend and frequently lift up to 30 lbs
* Active listening and effective communication skills
* Team spirit
* Flexibility to work in shifts
Desired
* Work experience as a Waiter or Waitress.
* Hands-on experience with cash registers and ordering information systems.
* Food Safety Certificate
Behaviours & Attributes:
Our brand values are Collective, Vibrant, Memorable, Surprising which means that we have a culture very different to anywhere you've ever worked before. It's 'sicker than yo' average' job
The personal attributes below are important across all our roles because our people design and deliver the unique experiences for our customers.
* Sociable fun maker
* Dramatic performer
* Community focussed.
* Brimming with positivity
* Inclusive and inviting
* Embrace difference and uniqueness.
* Goes above and beyond.
* Non-conforming trailblazer
Job Types: Full-time, Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Benefits:
* Discounted or free food
Work Location: In person