Customer Experience Advisor
Bulwell – NG6 (accessible on public transport)
£25,000 per annum basic
Bonus - £2,000 bonus = OTE £27,000 (paid quarterly)
Full time, Mon – Fri 8.30am – 5.30pm
Occasional weekend working: 1 in 3: Saturdays (9-3) / Sundays (10-4) (overtime payment applies)
Our client, a growing property specialist, is keen to appoint a Customer Experience Advisor to support buyers and sellers throughout the full sales journey — from first enquiry through to completion. This role is ideal for someone with experience in the property or estate agency sector who values exceptional customer service, organisation and clear communication!
Responsibilities:
Manage a portfolio of property sales from start to finish
Respond to enquiries and buyer applications within agreed service levels
Keep records updated on the internal CRM system
Liaise with marketing agents and suppliers to meet sales targets
Provide regular updates to clients throughout the process
Join conference calls with clients and solicitors
Raise and process invoices following exchange of contracts
Handle property handovers and maintain accurate audit trails
Attend client meetings to report on progress and portfolio updates
Skills & Experience:
Strong customer service background is essential
Clear and professional communication skills
High attention to detail and excellent time management
Knowledge of the property sales and conveyancing process