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Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape The Future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow With Us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win As a Team
This role is hybrid working from either London or Horsham.
The Role
The ServiceNow Product Owner (PO) is a critical role within the organisation, expertly managing internal customer technology needs to deliver on CIO and Core Technology & Operations strategies.
You’ll Make An Impact By
Performance & Operations
* Ensure ServiceNow operates efficiently and reliably, implementing, monitoring and troubleshooting processes to address any issues.
* Ensure product operates to agreed business SLA’s.
* Provide escalation management of critical issues affecting your product (i.e. P1’s).
Supporting Major Programmes
* Support the Delivery of Major Programmes that incorporate your ServiceNow including providing appropriate capability/resources & outcomes as required.
* Acts as primary point of contact for resources, project activities, and escalations as required.
* Product Strategy & Roadmap: Develop and maintain a ServiceNow product roadmap aligned to Intact’s technology and business goals.
* Lead benchmarking to compare platform capability with industry best-in-class and relentlessly advocate for product excellence.
* Drive change focused on automation, performance improvement, and the adoption of new technologies where relevant (e.g., AI, machine learning, edge computing, zero trust).
Product Management & Optimisation
* Oversee the end-to-end lifecycle management of the ServiceNow product, from design through to retirements and transition to newer products, and its integrations to the wider Intact technology environment.
* Monitor ServiceNow performance and implement improvements to enhance reliability, availability, and security.
* Own and actively manage the platform backlog including clearly defining backlog items and prioritising items based on business and technology goals and optimisation of work in the delivery team.
* Work with stakeholders & users to identify ServiceNow platform’s capability gaps and define technical roadmap and user stories to bridge those gaps.
Your Skills And Experience
* Practitioner-level knowledge of ServiceNow products (specifically including ITSM, ITOM & complex integrations).
* Experience owning product roadmaps, backlogs, development and ongoing service delivery/quality of service.
* Experience of building good and effective relationships with both internal and external teams.
* Significant experience in managing 3rd party teams across different geographies.
* Excellent attention to detail. Demonstrable analytical skill and proven experience of applying a systematic and disciplined approach to product development.
* Good understanding of business complexity and project/platform interdependencies.
* Solid understanding of the importance of security & resilience within an IT estate.
* Demonstrable collaboration within and externally to a team.
* Experience of the full project lifecycle (waterfall, agile, DevOps) and a technical appreciation of IT systems and solutions.
Why You’ll Love It Here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
* Annual discretionary bonus
* Up to 11% pension contributions
* Hybrid working + flexible hours
* 25 days annual leave + bank holidays + buy/sell options
* Health & wellbeing + virtual GP
* Career development and mentoring
* Inclusive culture + employee networksShare investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
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