Customer Services Supervisor – Based Exeter Basic salary up to £34,000 plus pension scheme, death in service benefit, staff discounts, healthcare cash plan and excellent career progression and ongoing training. Our client is seeking an experienced Customer Services Supervisor to lead and support a team of customer service advisors. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations whilst working closely with your colleagues across operations, production sales, marketing, your role is to ensure the smooth collaboration between the customer service team. Candidate Skills * You will have proven experience of working in a customer service supervisory role. * Able to lead, coach and support a team of customer service advisors * A strong grasp of both working in a B2B and B2C service environment * Excellent communication skills, written and spoken * Experience of supervising a customer service team * Lead, coach, and develop a motivated customer services team. * Good people management skills. * Confident problem-solving and analytical approach. * Able to work under pressure and manage priorities. * Working knowledge of CRM systems and service performance metrics. Duties * Support wellbeing and performance within your team in partnership with HR. * Monitor service levels, ensuring KPIs and Service Levels are consistently met. ...