Overview
Tesco Shift Leader - Days - Pembury Superstore
Tesco Royal Tunbridge Wells, England, United Kingdom
5 days ago Be among the first 25 applicants
Join to apply for the Tesco Shift Leader - Days - Pembury Superstore role at Tesco
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows describe the periods of time in the week we’d like you to be available to work. We schedule contracted hours within these times and provide 3 weeks’ notice of shifts. We are happy to support flexibility if your availability closely matches but is not exact to the advertised times.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. You’ll oversee store operations from the shop floor and aim to improve the experience for customers, colleagues and communities every day.
Responsibilities
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to maintain a safe place to work and shop
* Understand store performance and assist managers in actions to improve running of the store
* Lead from the front and set a positive example for colleagues
Please note that you need to be 18 or over to apply for this role.
Role Availability
Availability Windows: Days, From time, To time (example schedule: Sun 16:00:00–22:00:00, Mon 06:00:00–12:00:00, etc.)
As a Shift Leader you’ll
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to ensure a safe place to work and shop
* Maintain understanding of store performance and support actions to improve operations
* Lead from the front and set a strong example
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover while ensuring safety
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers with seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing excellent customer service by listening to customers and prioritising their needs
* Keeping the team informed of communications, changes, or updates
* Staying knowledgeable about store performance and seeking ways to improve operations
* Coordinating store improvements and removing obstacles that affect service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
You will need
* Be a great role model by delivering thoughtful customer service that meets customer needs
* Build strong, inclusive relationships with colleagues
* Be a clear communicator and keep the team well-informed
* Be comfortable leading in the absence of the Store Manager
* Be flexible, capable of handling change to ensure customer and colleague needs are met
* Be motivating and able to inspire the team to exceed expectations
* Be curious and seek ideas to improve service for customers and communities
Whats in it for you?
There are many reasons Tesco is a great place to work. Here are a few:
* Variety in day-to-day work with flexible hours and shift patterns
* Ongoing development opportunities and access to training
* Inclusive culture where everyone’s welcome
* Your voice matters and ideas are welcomed
* Wellbeing support and resources
* Life cover and pension with employer contributions
* Benefits to suit you, including discounts and cycle-to-work schemes
* Uniform provided and life moments supported
* Access to colleague networks and resources about benefits
About Us
Our vision is to become every customer’s favourite way to shop, with the core purpose of Serving our customers, communities and planet a little better every day. Tesco values diversity, equity and inclusion and welcomes everyone.
We support flexible working conversations and provide inclusive recruitment. We are a Disability Confident Leader and can discuss accessibility needs upon request.
Tesco will recruit individuals over 18 for roles that may involve early morning or late evening shifts or specific areas. More information about Tesco can be found at www.tescoplc.com.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail
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