Overview
Job Title: ServiceNow Technical Architect (IR35 – £600/day). Location: Hybrid – Guildford / London. Duration: 6 months. Start Date: Immediate. Contract Type: Inside IR35.
Role Overview
We are seeking an experienced ServiceNow Technical Architect specializing in CSM or ITSM with strong integration expertise. You will design, implement, and maintain ServiceNow solutions, ensuring scalability, efficiency, and alignment with best practices. This role involves leading technical decisions and collaborating closely with business stakeholders and development teams on enterprise projects.
Key Responsibilities
* Translate business requirements into ServiceNow CSM technical solutions.
* Develop architectural blueprints and functional designs for CSM implementations.
* Design and implement integrations with external systems (CRM, ERP, ITSM).
* Ensure solutions are scalable, reliable, and maintainable.
* Oversee end-to-end implementation from concept to deployment.
* Maintain and enhance existing ServiceNow CSM applications.
* Establish and enforce technical governance and standards.
* Mentor and guide development teams.
* Resolve complex ServiceNow CSM issues as a subject matter expert.
* Collaborate with clients and stakeholders to ensure solution alignment.
Required Skills & Experience
* Proven ServiceNow Architect with CSM expertise.
* Hands-on experience with ServiceNow CSM modules, workflows, and portals.
* Strong integration experience (REST, SOAP, APIs, MID Server, Integration Hub).
* Led multiple full lifecycle ServiceNow projects (minimum 3).
* Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
* Familiarity with Salesforce, SAP, Oracle, Azure, AWS integrations.
* Experience in instance consolidation, upgrades, migrations, and performance tuning.
* Excellent communication and client-facing skills.
Person Specification
* Assertive and confident in client-facing scenarios.
* Strong team leadership and mentoring skills.
* Effective communicator and collaborator.
Diversity & Inclusion
We are committed to diversity, inclusion, and wellbeing. We welcome applicants from all backgrounds, including disabled applicants. Adjustments for accessibility can be requested at any stage of the application process.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting and Staffing and Recruiting
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