Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for a Retail Team Member to welcome visitors to the National Trust shop for Lindisfarne Castle. The shop is situated in the heart of the village on Holy Island and you would be required to answer visitor questions, deliver excellent customer service and help them make the most of their day.
Salary: £11,466/ £12.25 an hour
Duration: Fixed Term contract for 36 weeks (until 1 November 2026)
Hours: Average of 18 hours per week but this will vary depending on the tides and needs of the business. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
The hours will be worked flexibly across the week, including weekends and bank holidays. A standard full day would be 9:45am- 5:15pm with a half hour unpaid lunch break. All rotas are issued at least a month in advance.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
Who we're looking for
We’d love to hear from you if you’re:
1. focused on giving great service to everyone you meet
2. a team player, but also happy to work on your own initiative
3. well-organised and adaptable
4. willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
5. Substantial pension scheme of up to 10% basic salary
6. Free entry to National Trust places for you, a guest and your children (under 18)
7. Rental deposit loan scheme
8. Season ticket loan
9. EV car lease scheme (for roles that meet the salary criteria)
10. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
11. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
12. Flexible working whenever possible
13. Employee assistance programme
14. Free parking at most Trust places