Outpatients Administrator
The closing date is 27 May 2026.
The post is based at York Teaching Hospital and the successful applicant will join a small team, providing a reception and administration service for Oncology/Haematology and Breast Services within the Magnolia Centre.
We are looking for a self‑disciplined and motivated individual who has good communication skills, demonstrates attention to detail and enjoys a multidisciplinary working environment.
Main duties of the job
Duties of the post are varied and include patient contact both at a busy frontline reception and over the telephone, together with associated clerical tasks. You will often be the first point of contact for service users, so it is imperative that you can remain calm under pressure, multitask and display impeccable customer service skills at all times.
You will need to demonstrate excellent communication/interpersonal skills, be able to work under pressure, demonstrate self‑motivation and be a team player with a wide range of varying duties.
You will take pride in your work, and always be professional, proactive and courteous.
Applicants should be educated to GCSE Level C or above in Maths and English or equivalent qualification, or demonstrable experience and previous receptionist experience and keyboard skills would be an advantage.
About us
For further information on working for our Trust please visit: [link omitted]. We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Qualifications
* Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
* Knowledge of Microsoft Office (Word, Excel and Outlook
* NVQ III or equivalent experience in general administration or Customer Service
Experience
* Demonstrable experience and knowledge of outpatient administration procedures.
* Experience of working in a high standard customer focused environment.
* Experience of working in a client‑driven/NHS environment.
Aptitude and Personal Qualities
* Evidence working as part of a team
* Evidence understanding of need for Confidentiality
Skills
* Ability to deal with distressing and emotional situations with empathy, sensitivity, and diplomacy.
* Able to communicate complex information effectively, clearly, and accurately in plain simple language, both verbally and in writing.
* Excellent organisational skills and attention to detail.
* Experience of organising workloads and time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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