The Company
This is an exciting opportunity to join a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our operations are regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built with clients worldwide.
We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service - all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.
We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently.
We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here
The Role
We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.
As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm–9:30pm shift and a 5:00pm–1:30am shift, as directed by the company. Candidates must be flexible and available to work either shift depending on business needs.
With our continued expansion, this role offers scope to develop and take on broader responsibilities as the company evolves.
Responsibilities
* Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
* Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
* Manage client accounts and provide clients with detailed information about their investments and account status.
* Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
* Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
* Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
* Taking, processing and hedging orders through our bespoke Salesforce system
* Undertake data entry and provide clerical support for operations and projects.
* Assist the wider team as necessary.
* Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:00am UTC-0.
Requirements
* Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).
* Experience, or interest in, precious metal markets, and wider financial/investment markets.
* Salesforce expertise highly desirable.
* An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
* A logical thinker with a thorough and diligent approach to prioritising work.
* Process orientated to ensure compliance across multiple jurisdictions.
* Proactively delivers excellent customer service and solutions.
* Resilient and adaptable to working in a growth environment.
* A quick learner who is comfortable working autonomously when required
* A team player with a willingness to pitch in to help others.
* Ability to work under pressure and flexibility to cope with changing priorities.
* A confident communicator, both verbal and written
* Good time-management and planning skills.
* Confident to express an opinion and unafraid to challenge.
Package & Hours
* Monday to Friday, shifts between 1pm – 1am (1-hour lunch break)
* £30,000 - £32,000 (dependent on experience)
* Generous pension scheme
* Fully remote role (option to work from our office if preferred)
Holiday & Benefits
* 33 days annual leave (inclusive of any public holidays)
* An extra day of holiday for your Birthday
* Private Healthcare & Health Cash Plan
* Discounted gym membership
* Electric vehicle leasing scheme
* Cycle to work scheme
* Generous family leave policies
* A positive, ambitious, and rewarding culture
Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.