Reports to: Senior Site Operations Manager
Purpose of the role: An Auto Electrician to accurately and quickly diagnose vehicle defects and repair appropriately. Also to undertake vehicle diagnostics, repair, and other related work as directed on Terberg equipment and any other specialist equipment that is maintained by Terberg DTS. To ensure acceptable levels of customer satisfaction are achieved.
Responsibilities
* Accurately and quickly fault diagnose and undertake resultant repairs, including the use of electronic diagnostic equipment.
* Where possible ensure a first time fix.
* To undertake vehicle servicing, repair and other related work.
* To complete all vehicle servicing and repair documentation correctly, in a timely manner and to a good standard.
* To be able to interpret and remedy vehicle defect descriptions communicated by vehicle users.
* To be willing to assist colleagues in the execution of their jobs as required.
* To maintain a high standard of customer service at all times.
* Develop own competence to meet requirements of job Undertake any other duties consistent with the purpose of this job.
* To maintain and develop current processes and procedures in the upkeep of the internal documentation.
* There will be an element of manual handling involved.
* To be able and willing to communicate effectively within Workshop Management and Supervision, work colleagues and customers.
* Good knowledge of Health & Safety requirements within a workshop environment
Key Requirements
* To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment.
* To include working experience of a range of heavy goods / specialist vehicle.
* To liaise with the Workshop senior engineer and Workshop Co-ordinator at the Commencement of duty each morning to receive guidance/instructions on Vehicle defects and related repair priorities.
* To liaise with vehicle operators as necessary in order to receive details of defects and to analyse and interpret such communication in an effective manner in order to efficiently rectify such defects.
* To be able to fill in company time sheets and service reports and any other paper work required by the company in a clear and timely manner.
Qualifications
* Levels 1, 2 and 3 City and Guilds Auto Electrician or equivalent qualification.
* Certified to work on 110/240 volt electrical systems or be prepared to undertake training to gain 110/240 volt electrical certification
* Good knowledge of Health & Safety requirements within a workshop environment.
Why You\'ll Love Working Here:
* 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
* Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
* Employee Assistance Programme: Access a 24-hour helpline for support with life\'s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
* Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
* GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
* Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
* Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
* Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
* My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
* Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
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