Overview
As a CRM Engineer at Cancer Research UK (CRUK) you will play an essential role in our migration from Siebel to Salesforce by delivering specific packages of development for our Salesforce platform within one of our Technology product teams while running our CRM platform in production, in collaboration with the CRM support team. You will collaborate with other Engineers, Siebel Application Administrators, Product Managers, Testers, Agile Coaches, Architects, support engineers, end users, and Business Analysts to adopt and ensure best practices while looking for new and improved approaches to technical challenges. You must be able to communicate with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions. A key part of the role is to keep the Salesforce system operational by managing administrative changes from both the development teams and support functions. This will involve maintaining and onboarding user profiles as the platform grows (we currently have 70 users, are onboarding 100 this quarter, and up to 500 in the first half of next year). You will also work to continually improve the accessibility, availability, performance, and security of our Salesforce products and environments.
Responsibilities
* Working independently or in collaboration with Solution Architects to support solutions in line with the CRM Engineering strategy
* Collaborating with Product Managers, Service Designers, UX Designers, Business Analysts, and operational teams/support to identify user needs, discuss capabilities and iteratively design solutions
* Contributing to the CRM Engineering capability team to identify and share good practices; develop standards, patterns, automation & tools; and reduce technical debt and operational risks
* Developing the CRM platform ensuring clean, readable, and properly tested code based on tried and tested design patterns while running the platform in production with the CRM support team
* Building applications on our Salesforce platform which includes data model design, custom UIs, custom logic, inbound and outbound integration logic
* Working with Infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required CRM technical architecture
* Tracking license usage across all application environments
* Liaising with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions
* Managing administrative tasks on CRM platforms (including deployment of code, configuration, user admin such as onboarding and maintenance)
What you’re looking for
* Salesforce Administration Certified (Admin 201)
* Ability to manage administrative tasks on Salesforce (including deployment of code, configuration, and user admin)
* Built applications on Salesforce including data model design, custom UIs, custom logic, inbound and outbound integration logic
* Ran critical services in production and designing highly-available, scalable, and secure solutions
* Ability to cope with continual change and contribute constructively to improvement cycles
* Adequate awareness of integration technologies (e.g. Informatica, MS SSIS, WebLogic, and associated transport protocols such as JMS, web services in an administrative capacity)
Organisation values
Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination; Credible: Act with rigour and professionalism; Human: Act to have a positive impact on people; Together: Act inclusively and collaboratively. We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What you will gain
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
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