Company Description
Inflection Point MSP offers flexible outsourced IT support, managed services, cloud solutions, and cybersecurity. Trusted by companies both large and small, our services are operated by top-tier engineers available 24/7. Outsourcing your IT and infrastructure with us can significantly reduce costs, improve user experience, ensure systems are up-to-date, manage data correctly, and protect against cyberattacks. Our tailored approach ensures solutions fit your objectives and budget.
Role Description
This is a full-time remote role for a Technical Account Manager. The Technical Account Manager will be responsible for overseeing client accounts, providing technical support, troubleshooting issues, driving sales initiatives, and managing projects. The role involves ensuring client satisfaction, maintaining productive relationships, and successfully delivering IT solutions tailored to client needs.
Qualifications
* Account Management and Sales skills
* Technical Support and Troubleshooting skills
* Able to scope and position technical solutions
* M365, Azure & Cyber Security
* Project Management skills
* Excellent communication and interpersonal skills
* Ability to work independently and remotely
* Experience in the MSP sector is a plus