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It141 field and user support analyst *external*

Wrenthorpe
West Yorkshire Police
Support analyst
Posted: 19 August
Offer description

Applicants should be be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

For a detailed description of the Competency and Values levels required, please refer to the Competency and Values Framework (CVF). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.

Shift Allowance: No Shift Allowance

The ideal candidate will have proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools, experience of IT second line support, ideally relating to a computing environment, an understanding of the importance of, and experience of, supporting customers. Previous experience or knowledge around CCTV would be desirable.

The successful applicants must be willing and able to travel for business purposes and participate in a call-out/standby rota, as occasionally they will be required to work outside normal 37 hours per week (Monday to Friday).

Benefits include; generous annual leave entitlements starting at 29 days increasing to 34 days with 5+ years of service, flexible working, local government pension scheme and employee assistance programme.

The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment.

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