About the Role
At AIG we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Key Accountabilities
* Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable country laws and regulations.
* Evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation such as final decision letters, claims settlement terms and/or regulatory submissions.
* Build relationships with customers, internal and external stakeholders, including regulator bodies and arbitrators.
* Ensure fair and equitable outcomes for customers in handling all complaints.
* Prepare reports for senior staff across the business, providing insights.
* Drive service excellence by adhering to and exceeding regulatory timeframes for complaint management.
What You’ll Need to Succeed
* Dispute resolution experience and/or industry experience, preferably within insurance.
* Understanding of products with a keen eye for detail, ability to follow processes, meet deadlines, and manage competing priorities.
* Excellent written and verbal communication skills.
* Multilingual language proficiency highly preferred.
* Effective decision‑making and time‑management skills to work unsupervised under tight deadlines.
* Ability to manage complex matters confidently and calmly.
* Strong computer and system literacy.
* Working knowledge of complaint‑handling regulatory requirements.
* Strong negotiation and problem‑solving skills.
* Organizational skills to handle multiple tasks simultaneously.
* Process‑oriented mindset to identify and implement improvement opportunities.
EEO Statement
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected category. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
Location
Complaint Dispute Resolution Officer • Croydon, England, UK
Ready to make a bigger impact
We look forward to reviewing your application.
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