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Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.
Key Responsibilities & Tasks: Customer Service Advisor:
* Handle customer service duties via telephone and email
* Process sales orders, returns, and credits
* Manage order and credit processing
* Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
* Liaise with warehouse and transport teams to resolve delivery and stock issues
Required Skills:
* Customer service experience via telephone and email
* Strong customer focus and excellent service skills
* Team player with the ability to work independently
* Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
* Calm and professional telephone manner
* Effective communication and interpersonal skills
* Commutable to the Thurrock RM20 postcode on a daily basis
* Competent using multiple systems
* Proactive approach to problem-solving and business operations
Package
* £13.53 per hour
* Monday-Friday 8:30-5pm (1 hour lunch break)
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