Your main responsibilities
1. Support Service Leaders with administrative tasks to achieve business objectives in customer satisfaction, profitability, and employee morale
2. Ensure the proper execution contracts and invoicing
3. Maintain and display a professional decorum in all dealings with customers, especially complaint handling
4. Register and modify non-financial Account & Contact data
5. Responsible for the correctness of his/her entries Account & Contact data over time
6. Maintain and process all Time Collection Tool data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization
7. Maintain all Existing Installation relevant databases, technical database, customer and contract database
8. Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
9. Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables
10. Other duties as required
11. All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements.
12. Employees are required to attend all relevant Training Sessions.
13. Employees are required to carry out all works in accordance with the Company’s Quality Corporate Policy.
14. Employees will be required to contribute to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System.
What you bring
15. Excellent customer service skills with internal and external stakeholders
16. Great knowledge of Microsoft office
17. Ability to cope with a busy workload
18. Able to work well within a busy team but also independently
19. A minimum of 2 years’ experience in a billing or invoicing role
20. Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook); SAP experience is a plus
21. Construction, Services and related industries preferred but not essential
What’s in it for you?
22. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
23. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
24. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
25. Generous Holiday allowance
26. Competitive base salary
27. Competitive Pension
28. Single Option Private Healthcare (BUPA)
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
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