Head of uk growth & partnerships

Overview

🚀 Make Your Impact in the UK Veterinary Sector — Join Vet Success as Our Growth Leader
Ready to shape the future of veterinary business performance in the UK?
At Vet Success, we empower veterinary practices to thrive through data‑driven insights, powerful payments tools, and a world‑class customer experience through our wider services. We’re now looking for a dynamic commercial leader to drive our next phase of growth — expanding our footprint, deepening client partnerships, and elevating our brand across the sector.
This is your opportunity to step into a high‑impact role where your work directly transforms how practices operate, grow, and deliver exceptional care.
Vet Success is an independent business within the IVC Group.


The Opportunity

As our Growth & Partnerships Lead, you’ll be the engine behind Vet Success’ expansion in the UK. You’ll bring energy, strategic thinking, and a passion for helping veterinary teams succeed — while playing a pivotal role in shaping our market presence & an influential role in our senior leadership team (SLT).
You’ll work closely with our Marketing and Customer Success teams (with one day per month in our Bournemouth office) and become a trusted partner to both new and established veterinary practices across the country.


What You’ll Lead

* 🌟 New Business Growth – Drive expansion by securing new subscriptions with practices who haven’t yet experienced Vet Success. Play a critical role in increasing our UK market share through informed, relationship‑led selling.
* 🤝 Client Development & Engagement – Grow subscription volumes within existing practices & build new relationships with independent practices up & down the country.
* 🐾 Healthcare Plan Launch Support – Guide practices launching healthcare plans for the first time. Act as an expert advisor on structure, strategy, and implementation.
* 🚀 Seamless Onboarding – Partner with Customer Success to ensure every new client experiences a smooth, supportive onboarding journey.
* 💙 Client Satisfaction & Retention – Stay close to client needs, resolve challenges early, and implement solutions that build loyalty. Lead data-driven retention initiatives to minimise churn and maximise lifetime value.
* 🤝 Strategic Partnerships – Identify, nurture, and grow partnerships that elevate the Vet Success brand and expand our influence across the veterinary sector.
* 🏆 Internal Collaboration – Act as a connector and motivator across teams — ensuring Sales, Marketing, and Customer Success are aligned on shared goals.
* 📣 Industry Visibility – Represent Vet Success at conferences, exhibitions, and networking events. Build lasting relationships and identify new pathways for growth.


What You Bring


Skills & Experience

* A proven track record in business development, sales, or growth leadership
* Experience working in or closely with the veterinary or healthcare sector
* Strong commercial instincts and a data‑driven mindset
* Ability to build rapport and influence a wide range of stakeholders
* Solid understanding of marketing strategy and customer lifecycle management
* Excellent communication, negotiation, and presentation abilities
* Willingness to travel across the UK and attend key industry events


Personal Qualities

* Ambitious, outcomes‑focused and excited by the chance to shape real impact
* A collaborative team player who thrives in fast‑paced, evolving environments
* Deeply customer‑obsessed with a passion for delivering genuine value
* High emotional intelligence, empathy, and authenticity
* Proactive, resourceful, and naturally solutions‑oriented
* Resilient and adaptable — able to navigate ambiguity with confidence
* Credible and trusted at all levels, from practice teams to senior stakeholders


Why Join Vet Success?

You’ll be part of a mission‑driven organisation that genuinely cares about improving veterinary business performance — and in turn, the care animals receive. Your role will be varied, impactful, and supported by a passionate team that values innovation, collaboration, and growth.
If you want to drive meaningful change, build lasting relationships, and play a pivotal role in scaling a respected brand across the UK, we’d love to hear from you.


What’s in it for you?

At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:


Benefits

* Healthcare Cash Plan
* Cycle to Work scheme
* Green Cars salary sacrifice scheme
* Voluntary benefits: choose from a range of benefits to suit you
* Discounted staff pet care
* Access to discounts/cashback with hundreds of participating retailers


Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

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