We’re looking for a strategic and hands‑on AI Implementation Specialist to join Phlo at a pivotal stage in our growth.
This is a newly created, full‑time permanent individual contributor role reporting directly to the Chief Technology Officer, with a clear mission: help Phlo become an AI‑native organisation by identifying and delivering transformational AI solutions across our business.
This is not about running experiments on the side. It’s about deeply understanding how Phlo operates — across clinical workflows, operations, commercial teams and internal systems — and identifying where AI can fundamentally redesign how work gets done.
You’ll work cross‑functionally to uncover friction, bottlenecks and structural inefficiencies, then design and implement AI‑enabled solutions and AI agents that remove manual effort, accelerate decision‑making and unlock new levels of speed and scale.
Alongside delivering high‑impact use cases, you’ll help build the foundations of sustainable AI adoption — establishing best practices, raising capability across teams and ensuring AI is embedded responsibly and effectively into day‑to‑day operations.
The Job
* Building a deep understanding of how Phlo operates end‑to‑end to uncover transformational AI opportunities
* Developing strong relationships across clinical, operational, commercial and technology teams
* Identifying and prioritising high‑impact AI use cases aligned to Phlo’s strategic objectives
* Translating business problems into practical AI‑enabled solutions and workflows
* Leading end‑to‑end implementation of AI initiatives from discovery through to deployment and adoption
* Embedding AI safely into operational and clinical workflows, ensuring regulatory and governance standards are met
* Defining clear success metrics and tracking measurable impact (efficiency, quality, scalability)
* Establishing AI implementation playbooks, patterns and best practices
* Working with teams to develop local AI champions and build organisational capability
* Driving cultural adoption of AI‑first thinking across departments
* Acting as the central point of accountability for AI implementation across Phlo
The PersonYou’re someone who understands AI deeply — but more importantly, you understand how organisations work and how to change them.
Ideally, you will have:
* Deep understanding of the modern AI landscape, including LLMs, AI agents, copilots, orchestration tools and workflow automation platforms
* Strong practical experience designing and implementing AI‑enabled solutions (agents, workflows, decision‑support tools, internal copilots, automation systems etc.)
* Ability to rapidly prototype, test and iterate AI solutions — and then take them through to real adoption
* Strong grasp of what makes AI systems reliable in production (evaluation, monitoring, failure modes, governance and risk considerations)
* A track record of identifying transformational opportunities — not just incremental productivity improvements
Alongside technical and implementation capability, you will also:
* Be naturally curious about how businesses operate and motivated to deeply understand processes end‑to‑end
* Demonstrate strong systems thinking — able to see patterns and leverage points across complex workflows
* Influence and drive change without formal authority, operating effectively as a senior individual contributor
* Be pragmatic and outcome‑focused — translating AI potential into measurable business impact
Nice to have
* Experience working in healthcare or other regulated environments
* Experience implementing AI agents or AI‑driven workflow systems within operational settings
* Exposure to high‑growth, scale‑up or transformation environments
* Software development or scripting experience (e.g. Python, JavaScript/TypeScript), with the ability to build lightweight tools, integrations, or prototypes where needed
The Perks
And in joining Phlo, you’ll receive:
* Salary between £60,000 - £75,000 depending on experience
* A rare opportunity to be Phlo’s first dedicated AI hire, with high autonomy to shape how AI is embedded across the business and define the foundations of an AI‑native organisation
* Opportunity to work alongside a high‑performing, world‑class team in a rapidly scaling HealthTech business, with direct access to senior leadership and the chance to learn how high‑growth strategy is executed up close
* Company Bonus Scheme — up to 10% depending on performance
* 33 days annual leave (inclusive of 8 bank holidays)
* An extra day of annual leave for every complete year of service, up to 5 extra days
* An extra day off for your Birthday to prolong the celebrations
* Pension scheme — 5% employer contribution
* Private Medical Insurance via Vitality
* Duvet Days to rest and reset
* 8 x free professional counselling sessions to support your mental health
* Bereavement Leave policy covering family, friends, pets and miscarriage
* Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
* Fertility Leave to support your journey to parenthood
* Charity Day to support a cause that’s important to you
* Dependant Leave to take care of the people who rely on you
* Pawternity Leave to welcome a new pet
* 20% Staff Discount on Phlo Clinic products
* Perkbox membership for discounts and points
* £500 Employee Referral Scheme
* Hybrid working, casual dress code and a great culture
Please note, eligibility criteria for benefits applies.
Closing date: 1st March 2026. Please note that the advert may close early, depending on application volume.
The Logistics
We’re headquartered in the Onyx building on Bothwell St in Glasgow City Centre and have a hybrid working model to support a blend of in‑person and remote working. For this role, you would ideally be working a minimum of 1 day in the office each week.
Interested? Please apply now.
About Phlo
At Phlo, we’re redefining modern healthcare — combining innovation, compassion, and technology putting patients at the heart of everything we do.
We’re a team of professionals who share the same values — collaboration, curiosity, and a genuine drive to make a difference. It’s that shared purpose that makes Phlo a rewarding place to work and one where great ideas turn into meaningful impact.
It’s an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.
For more information about Phlo’s services please visit www.phloclinic.co.uk,www.wearephlo.com or check out our socials and Trustpilot reviews!
To deliver great service to Phlo’s patients we're building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.
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