Field Service Engineer Mon - Fri £35,000 - £38,000 Main duties for the Field Service Engineer:
* Execute service actions, installations, and problem diagnosis for industrial machinery.
* Perform preventive maintenance to ensure optimal performance and longevity of equipment.
* Train new and existing customers on hardware and software maintenance procedures.
* Diagnose technical errors and determine appropriate solutions.
* Share knowledge and insights with team members to enhance expertise.
* Document service actions according to industry standards.
* Manage spare parts requests and ensure timely delivery to customers.
* Assist in sales and service consultations, providing technical expertise.
* Support machine operations at events and exhibitions.
* Foster positive relationships with customers through attentive support and service.
Candidate Requirements for the Field Service Engineer:
* 1 year of related experience in mechanical engineering, laser cutting/ bending technology preferred
* Having a basic understanding and knowledge of PLC/ CNC - systems and mechanical engineering
* An engaged and courageous personality with a strong focus on customer satisfaction
* The willingness to build sustainable relationships with colleagues and supervisors based on honesty and empathy
* Ability to or willingness to learn how to work with a DMS, CRM (Microsoft Dynamics), LMS (SAP Success Factors) and Microsoft Office
* Readiness to travel approximately 50 % or related field
* Driving license
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