Requirements
* Strong planning and organisational skills
* Excellent written and verbal communication skills
* Good attention to detail
* The ability to adapt quickly to changing priorities
* Strong problem-solving skills and a proactive approach
* The ability to manage multiple tasks at the same time
* Confidence in making effective decisions in a fast-paced environment
* Excellent interpersonal skills when working with workers, clients and colleagues
* Ambition, determination and a positive attitude to succeed
What the job involves
* Based in the Birmingham Branch, the On‑Site Coordinator will support all branch recruitment and administration activity, with a particular focus on Birmingham City Council
* Ensuring worker hours are recorded accurately and entered into the internal payroll system
* Managing holiday requests and related administration
* Maintaining compliance documentation and ensuring all required checks are completed
* Answering telephone queries in a professional and timely manner
* Communicating with workers, clients and potential candidates
* Supporting candidate recruitment, including sourcing, screening and selection
* Completing face‑to‑face worker registrations
* Responding to pay queries and escalating where required
* Planning and organising daily workload effectively
* Ensuring compliance standards are maintained across all areas
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