Taking responsibility for the overall customer experience across the store, from checkout to back of house, ensuring we deliver on our customer commitments.
Managing the front-end checkout operation, ensuring all customers are served in line with our expectations.
Managing operations in our petrol station (if applicable).
People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.
What makes a great Customer Experience Manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* A genuine obsession with customers and service, coaching a team to do the same.
* Achievement of KPIs or other performance indicators.
* Ability to manage disciplinaries, performance issues, or other employee relations matters.
* Leadership in operations, comfortable managing independently in the absence of senior management.
Benefits include:
* 10% discount card after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's, and 15% at Argos on pay days.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with employer contributions of 4-7.5%.
* Sainsbury's share scheme for investment at discounted rates.
* Wellbeing support, including emotional support, counseling, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
Our commitment to inclusivity:
We strive to be an inclusive retailer, supporting colleagues' full potential and ensuring customers feel welcome. We offer enhanced discretionary leave, support for carers, resources for understanding roles, and internal networks to promote representation. We provide development opportunities, mentorship, training, and celebrate diversity. If you need reasonable adjustments during the application or interview process, please let us know.
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