We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions. Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes.
As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.
The Role
This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.
Responsibilities include:
* Managing customer portfolios across the lifecycle (excluding sales activity)
* Onboarding customers into internal platforms and preparing accounts for tendering
* Coordinating industry processes such as Change of Tenancy
* Handling billing queries, objections, and contract terminations
* Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)
* Maintaining accurate records and following operational processes
* Taking ownership of customer issues and driving positive outcomes
This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.
About You
Our client is looking for someone who is:
* Proactive, reliable, and adaptable in a dynamic environment
* Passionate about delivering excellent customer service
* Highly organised with strong time-management skills
* A confident communicator able to handle complex or sensitive conversations
* Detail-oriented with strong analytical thinking
* Comfortable working independently and collaboratively with remote colleagues
* Motivated to meet service targets and deadlines
Skills & Experience
* Strong customer service background with a proactive approach
* At least 2 years’ experience within the utilities sector (supplier, broker, or consultancy)
* Good understanding of utilities account processes
* Strong Microsoft Office skills (Excel, Outlook, SharePoint)
* CRM experience preferred (HubSpot advantageous but not essential)
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