Location: Altrincham 2 days per week hybrid working
Hours: Mon-Fri
This is a great opportunity for an experienced Customer Insight & CX Analyst to join our contact centre clients growing team. Hybrid working out of one of their offices in Altrincham.
PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN CONTACT CENTRE INSIGHT ANALYTICS.
Do you have a passion for Customer Excellence?
Are you experienced using SQL and PowerBI?
The Customer Insight & CX Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liaising with your stakeholders to grow and maintain strong relationships.
Responsibilities
* Gathering data
* Identifying pain points
* Troubleshooting
* Creating reports and dashboards
* Presenting insights
* Making recommendations
* Collaborating with cross-functional contact centre teams
* Supporting CX initiatives
* Exploring new data sources
* Refining analysis methods
The Customer Insight & CX Analyst acts as a bridge between customer data and business decision‑making, ensuring that customer needs and preferences are at the forefront of business strategies.
Qualifications
Experience working with SQL, Excel and PowerBI is essential for this role.
Please follow the link to apply for this Customer Insight & CX Analyst role based in Altrincham.
J-18808-Ljbffr