Principal Responsibilities:
As the Registered Care Manager, you may be asked to undertake the following duties:
* Lead by example, working in partnership with the staff team to safeguard Clients and Carers at all times.
* Oversee the overall operational management of the branch, including staffing, budget, performance, capacity, and oversight of all records and personal files.
* Be responsible for the development, growth, and operational performance of the branch, including the service, staff, and Carers in the field.
* Promote, drive, and grow new care packages.
* Maintain the highest standards of care and service, ensuring quality standards are upheld in all aspects of the business.
* Ensure branch and Carer compliance with CQC regulations and company policies.
* Manage staff recruitment and retention decisions.
* Support new Carers and Office staff throughout the onboarding process.
* Contribute to the development, implementation, and monitoring of client care plans, liaising with external professionals, agencies, and families.
* Develop business and people plans, and prepare strategies to enhance business potential.
* Proactively identify and develop new business sources.
* Provide effective leadership to ensure high levels of performance, employee engagement, and well-being.
* Manage the Deputy Care Manager, Care Coordinator, Administrator, and Supervisors, conducting performance and development reviews with senior care team members.
* Oversee new Client Meetings and ensure the completion of quality Care Plans.
* Attend Client reviews as required.
* Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team.
* Build effective internal working relationships with the Training and Recruitment Departments to support branch development.
* Oversee the On-Call system for the branch.
* Manage branch administration, including accounts and expenditure, ensuring monthly payroll information is signed and sent to payroll.
* Organise, plan, and prioritise workload efficiently.
* Liaise with the Quality Assurance Manager regarding governance, policies, and procedures.
* Participate in Quality Assurance and Auditing processes.
* Manage the maintenance and protection of all Client records in accordance with GDPR policy.
* Develop the business and expand the Home Care Team and Client Portfolio.
* Attend required training courses.
* Attend Emergency Care Calls as needed.
Desired Qualifications:
* (QCF) NVQ Level V in Leadership and Management
Person Specification:
Essential attributes for the Registered Care Manager role:
* Proven capability to establish and manage a new service and team effectively.
* Excellent IT and communication skills.
* Experience in a Care Manager position.
* Experience in the care sector.
* Reliable, efficient, with strong organizational skills.
* Discreet and diplomatic.
* Patient and caring.
* Self-motivated with the ability to work independently.
* Flexible and team-oriented approach.
* Ability to prioritise tasks effectively.
* Excellent customer relations skills.
* Drive and ambition to succeed.
Job Benefits
* Paid holiday (33 days inc bank holidays)
* Company Pension
* Anniversary Bonus
* Healthcare Cash Plan
* Blue Light Card
* Bonus Scheme
Salary / Benefits:£37,000 to £40,000 plus benefits
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