JOB DESCRIPTION At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high-quality homes and essential housing services to the people who need them most. This is a full-time 12-month fixed-term contract. The role is field-based, covering Northeast Derbyshire and Worksop. As a visible presence within our neighbourhoods, you will be the face of Guinness-providing an accessible, face-to-face service to both homeowners and rental residents. Working in a mobile way across your patch, you will spend much of your time out in the area meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents and for Guinness. What we are looking for We believe that how we work is just as important as what we achieve. You will bring strong face-to-face customer service experience and housing knowledge to help us deliver our organisational aims. Because this is a field-based position, regular travel within your area is essential. You must hold a full UK driving licence and have access to your own car. You will also be able to demonstrate Essential: Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work ‘on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate Guinness behavioural competencies. Desirable: Experience of working in the housing or property sector. Academic qualifications in Housing and/or Tenancy Management. Knowledge of regulatory legislation for social housing. Previous budget management experience. Desirable qualifications: Relevant professional qualification and/or experience. To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you. Create your application today! To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you. Create your application today! REEDTGP CVLTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme