The Chelsea Harbour Hotel is seeking an experiencedenthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include:
To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management
Supervise all aspects of front office operations and ensure that correct procedures are followed
To be familiar with all Reception tasks and ensure smooth running of front desk
To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up
Assume responsibility for the overall hotel at times when senior managers are not in house
Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information
Knowledge of policies and procedures & legal requirements
Promoting and selling hotel facilities
Positive attitude to up-selling and other such programs
Making sure that guest privacy is maintained at all times
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