Field Service Engineer – Darlington
We are currently looking for a Field Service Engineer to join our UK Service Department covering the Darlington area. Must be based in the DL postcode area.
Salary: £32,400 - £35,400 P/A (OTE £42,000+)
Working Hours: Monday – Friday, 8am – 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).
Why join Acorn?
* Comprehensive induction and training
* Investors in People accredited employer
* Healthcare and pension schemes
* Gym membership discounts
* Company events
* Monthly reward scheme – Acorn Achievers
Key duties & responsibilities
* Travel daily to customer homes to service and repair Acorn Stairlifts.
* Diagnose and provide hands‑on troubleshooting, service, and repairs to existing Stairlifts within the field.
* Meet all target and deadlines in a professional and timely manner.
* Provide high levels of customer service – ensure satisfaction and implement any necessary corrective actions in partnership with management.
* Carry out product updates and safety checks in a safe manner.
* Communicate effectively with external customers and provide feedback.
What we offer
* Full training provided.
* Company van.
* Paid from leaving home time until return home.
* Competitive salary and OTE.
* Monthly rewards and referral scheme.
Candidate requirements
* Full, clean UK driving licence.
* Honest, reliable, with strong communication skills.
* Criminal Records Bureau check will be carried out.
* Strong fit with Acorn Values.
Our Values
* Quality of the products we make, sell and the service we provide.
* Unity – working together as one team.
* Integrity – acting responsibly and honestly to deliver on our promises.
* Caring – about our customers, each other and the wider community.
* Ambition – taking pride in all we do and striving to improve.
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up. Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please apply now to be considered for this role. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. This position may close early if we receive a high volume of qualified applications. Please submit your application as soon as possible.
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