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One Stop - Customer Service Assistant, Newton Abbot
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Client:
One Stop
Location:
Newton Abbot, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
40669d4b49a9
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
One Stop • Newton Abbot • Apply by 02-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety procedures learned during training.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct pay.
* Maintaining safety by following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Keeping the store tidy and organized, ensuring aisles are clear.
* Possibly running the shift in absence of Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If applicable, handling day-to-day operations of the Post Office, including passing background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age requirements.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance with Tesco Bank
* Discounted eye care through Vision Express
* Various discounts at Tesco Pharmacy
* Cash plans, colleague deals, savings schemes, and more
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