Service & Installation Admin Assistant
* 4 days per week (Monday to Thursday)
* 10:00am – 3:00pm (office-based in Bedford)
* £15 per hour
About SmartMist Systems
SmartMist Systems is a specialist provider of fire suppression solutions, protecting homes, businesses, and public spaces with reliable and effective misting technology. Since launching in 2020, we've built a strong reputation for quality, professionalism, and excellent customer service.
From the initial consultation through to installation and ongoing servicing, our focus is always on safety, trust, and smooth client support. As a growing Bedford-based company, we value teamwork, reliability, and integrity — and every member of our team plays an important role in helping us deliver the high standards our clients expect.
The Role
We are looking for a Service & Installation Admin Assistant to join our team in Bedford. This is a key support role where you will ensure installations and servicing jobs are efficiently booked in for our clients and scheduled correctly for our engineers using our system (UPTICK).
This role will suit someone who is organised, reliable, and confident using computers, with excellent attention to detail. You will often be the link between clients and engineers, so good communication skills and a calm, professional manner are essential.
Key responsibilities
* Booking in client installations and servicing appointments.
* Scheduling engineers' jobs on our system (UPTICK).
* Liaising with clients and engineers to confirm appointments.
* Ensuring accurate records are maintained.
* General administrative tasks to support the office.
What We're Looking For
This role would suit someone who is:
* Organised and detail-oriented – able to manage bookings and schedules accurately.
* Computer confident – comfortable learning and using systems like UPTICK.
* A good communicator – professional with clients and clear with engineers.
* Reliable and proactive – able to manage your time independently during shorter working hours.
* Team-minded – happy to support colleagues in a small but growing business.
Experience in administration, scheduling, or customer service is desirable, but we welcome applications from candidates with transferable skills and the right attitude.
How to Apply
If you'd like to be considered for this role, please apply with your CV and a covering letter. Your covering letter should include:
* When you are available to start work.
* How your skills and experience are relevant to this role.
Why Join Us?
* Be part of a small, supportive team in a growing company.
* Work in a role where your organisation and reliability directly support client safety.
* Enjoy consistent daytime hours with a healthy work–life balance.
Job Type: Part-time
Pay: £15.00 per hour
Expected hours: 20 per week
Benefits:
* Free parking
* On-site parking
Ability to commute/relocate:
* Bedford MK40 3AL: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (preferred)
Language:
* English (required)
Work Location: In person