Exel Technology Group, a pioneering force in technology solutions for the UK's Taxi, Private Hire, and Chauffeur industries, is offering an exciting opportunity for aspiring IT professionals through its IT Apprenticeship Programme. With a proud history of innovationincluding the creation of the worlds first mobile data dispatch system and the introduction of Caller ID integration with traditional phone linesExcel is looking for motivated, tech-savvy individuals eager to kickstart their careers in a fast-paced and forward-thinking environment. Apprentices will receive comprehensive training, hands-on experience, and the chance to contribute to real-world projects within a dynamic and supportive team. This is an exceptional opportunity for someone ready to grow, learn, and make a real impact in the tech industry. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA set up, anti-virus, user access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using tools such as Command Prompt, PowerShell, Wireshark and Solar Winds for troubleshooting. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £18,000-£20,000 per annum. Monday to Friday, 8 hour shift, day shift and night shift. (Night Shift and Weekend Shift wont start until proficient in role - 3-6 Months in advance. 1 in every 5 Saturday / 1 in every 10 Sunday / 1 in every 10 Nightshift (Week) - Unsociable rate will be paid for these shifts as well as Working from Home on top of your base salary You will work 40 hours per week 20 days of annual leave plus Bank Holidays Company events. Company pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team player. Reliable, dependable and motivated. Ability to work under pressure and adapt to change in the workplace. Effective communication skills both written and verbal. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Excel Technology Group Limited. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ