The Role at a Glance
* Role: Service Delivery / Customer Support Manager
* Location: Grantham, Lincolnshire Office – Hybrid
* Salary: £54,000 – £58,000 DOE + Bonus
* Employment: Full-Time | Monday – Friday | Permanent
You don't just want to manage support, you want to own the customer experience end-to-end.
If turning complex problems into loyal, long-term customers is your thing, this role was built for you.
When ERP software sits at the heart of a business, customer service isn't a function – it's a promise.
At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.
Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.
This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact.
Your Background / Skills:
* Leadership
* Customer Service Leadership
* Service Operations
* Experience in SaaS
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company: Khaos Control – Award-Winning ERP SaaS provider powering SME retail
#J-18808-Ljbffr