Customer Service Officer
Bristol
£28,000 - £30,000
Monday-Friday Days Early Finish Friday
Benefits:
* 25 Days Holiday + Banks
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities:
* Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
* Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
* Monitor and report on order status, performance against budget, and customer trends.
* Ensure all orders meet ISO 9001 standards and company contract review procedures.
* Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
* Lead and document customer visits, ensuring clear follow-up and action plans.
* Maintain office professionalism, including response times, order handling standards, and customer service.
* Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
* Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience:
* Proven experience managing multiple customer accounts with attention to service quality and accuracy.
* Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
* Knowledge and application of ISO 9001 quality procedures in sales operations.
* Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
* Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
* Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
If you are interested in this position please click 'apply'.
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